Return & Refund Policy

We stand behind every LUFALIGHT product. Because our lineup spans full-body panels and personal-contact wellness items, two different return paths apply — find your product's category below to understand what's available to you.

Quick Navigation: 1. Cancellations · 2. Damaged or Defective · 3. Category A — 60-Day Return · 4. Category B — Final Sale · 5. International Returns · 6. Exchanges · 7. How to Start a Return · 8. Questions?

1. Order Cancellations

Orders may be cancelled free of charge within 24 hours of purchase, provided the order has not yet shipped. Contact us immediately at lufalight@gmail.com with your order number.

2. Damaged or Defective on Arrival

If your item arrives damaged or with a manufacturing defect, contact us within 7 days of delivery at lufalight@gmail.com with photos or video of the issue. We will arrange a free replacement or repair at no cost to you — no restocking fee applies to verified defects.

3. Category A — Eligible for 60-Day Return

Applies to: RecoverPro40B, GlowMini60Pro, GlowE300, Solaris9 BK300 Executive Edition, LUFAMAX 1800, LUFAMAX 4800, LUFAESPRO 3000, and any other full-body panels not in Category B.

1. 60 days from the date of delivery to request a return.

2. Like-new condition required: unmarked, fully functional, with all original accessories, cables, manuals, and packaging.

3. A 15% restocking fee applies to approved returns, deducted from the refund. This covers inspection, sanitization, and refurbishment.

4. Return shipping is the customer's responsibility. Use a trackable, insured method — LUFALIGHT is not responsible for items lost or damaged in transit back to us.

5. RMA required. A Return Merchandise Authorization must be issued before shipping. Returns received without a prior RMA will not be accepted.

6. Refunds are issued to the original payment method within 5–7 business days of the return passing inspection.

4. Category B — Final Sale Once Opened

Hygiene & Personal-Contact Items: GlowEM04, BeauMask, BeauMask + BeauNeck-Décolleté, VitalityPro PEMF Mat, LUMENOVA PRO, AuraDome, ProStand.

Due to direct skin/scalp contact and the nature of these products, items in this category cannot be returned once the box has been opened — no exceptions for change of mind. This does not affect your warranty. A defective unit in Category B is still fully covered under the manufacturer's warranty.

5. International Returns & Duty Refunds

For orders shipped to the United States, European Union, or Asia (Singapore, Japan, South Korea, Hong Kong SAR, Taiwan, Malaysia, Thailand, Vietnam, the Philippines, Indonesia, and India), returns are facilitated through our international commerce partner, Global-e Online Ltd., which acts as the Merchant of Record for these markets.

Return instructions will be provided in your order confirmation email — or contact lufalight@gmail.com to begin the process. If your return is approved, any duties, VAT, and import taxes collected at checkout are refunded by Global-e as part of your refund, together with the product price, less any applicable restocking and shipping fee. Exact return shipping steps and timelines will be included with your RMA.

EU note: EU customers have the right to withdraw from their purchase within 14 calendar days of delivery (EU Directive 2011/83/EU). LUFALIGHT extends the same 60-day return window to EU orders — giving EU customers more time than the legal minimum.

Category B items (hygiene/personal-contact) remain final sale once opened across all international markets, consistent with applicable consumer protection law.

6. Exchanges

We do not process direct exchanges. To exchange a product, return your eligible item under the Category A process above and place a new order for the item you'd like instead.

7. How to Start a Return

1. Email lufalight@gmail.com from the email address used to place your order, including your order number and reason for return. This helps us verify your identity and locate your order quickly.

2. We'll confirm eligibility and issue your RMA (Return Merchandise Authorization) with return shipping instructions.

3. Ship the item back within 14 days of receiving your RMA using a trackable, insured carrier.

4. Once received and inspected, we'll process your refund within 5–7 business days.

Questions about a specific product's return eligibility? Contact us at lufalight@gmail.com — we're happy to help before you buy.

8. Questions?

Our support team is happy to help with any shipping, return, or warranty question. Reach us at lufalight@gmail.com, Monday–Friday.