Shipping

• 🛡️ 60-Day Return Window — Category A Devices
  Panels and full-body devices may be returned within 60 days of delivery. A 15% restocking fee applies to approved returns.

• 🚚 Free Shipping on All Canadian Orders · International Shipping Calculated at Checkout
  Free standard shipping on every order within Canada. International orders (US, EU, and Asia): shipping cost calculated at checkout — duties and import taxes included in the checkout price via Global-e, no extra charges on delivery.

• 🔧 1–3 Year Manufacturer's Warranty
  All products covered against manufacturing defects — no registration required. Coverage begins on your purchase date.

All orders are processed within 1–3 business days (Monday–Friday, excluding holidays). Once your order ships, you will receive a confirmation email with tracking information.

📧 Important: Please ensure the email address you use when placing your order is correct — it cannot be changed after your order is placed, and we require it to verify your identity when processing returns or exchanges.

Domestic Shipping (Canada)

• Canada — all orders: Free · 3–7 business days

International Shipping (United States, European Union & Asia)

• Subject to availability · Shipping calculated at checkout via Shopify Managed Markets (Global-e / DHL Express / FedEx) · All duties, VAT, and import taxes are included in the checkout price — no extra charges due on delivery · Tracking provided on every shipment.
  
  United States: Estimated delivery 5–10 business days (1–2 day processing + 4–8 day transit).
  European Union: Estimated delivery 8–16 business days (1–2 day processing + 7–14 day transit).
  Asia (Singapore, Japan, South Korea, Hong Kong SAR, Taiwan, Malaysia, Thailand, Vietnam, Philippines, Indonesia, India): Availability and transit times vary by country and are shown at checkout.

Note: Risk of loss and title pass to you upon delivery of the item to the carrier. LUFALIGHT is not responsible for delays caused by the carrier or incorrect shipping addresses provided by customer. For orders shipped internationally (United States, European Union, or Asia), all applicable duties, taxes, and import fees are calculated and collected at checkout by our international commerce partner, Global-e; your shipment will not be subject to any additional customs charges upon delivery.

Questions?

Our support team is happy to help with any shipping, return, or warranty question. Reach us at lufalight@gmail.com, Monday–Friday.